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How wahan303 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and how we keep that information secure.

Account data protectionDANA, OVO, GoPay wallet privacySecure data storageYour right to access or delete dataIndonesia-region scope

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What Data We Collect and Why

wahan303 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, we collect the information you provide directly — your name, email address, phone number, and the e-wallet details you use to deposit or withdraw, whether that is DANA, OVO, or GoPay. We also collect session data automatically: device type,

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browser version, IP address, and pages visited. This helps us keep your account secure and ensure our platform loads correctly on your mobile or desktop. Payment-related data, such as the transaction reference from a GoPay or OVO transfer, is stored only for as long as it
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is needed to process, verify, or dispute a transaction. We do not sell your personal data to third parties for marketing. We may share data with payment processors — including the local e-wallet providers you use — strictly to complete a transaction you initiated. Where your
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account remains inactive for an extended period, we apply a retention review to determine what data we still need to hold under our legal and operational obligations. Data shared in connection with any transaction is handled in accordance with the privacy terms of the respective payment
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provider. Our use of your data is always proportionate to the service we are providing you. Access to your data internally is restricted to staff who need it to operate, secure, or support your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

Security, Cookies, Retention and Account Access

We apply technical and organisational measures to protect your data at every stage — from the moment you enter your GoPay or DANA details through to long-term account storage. Here is how each key area works in practice.

Data Security Account credentials and payment references are encrypted in transit and at rest. Access is restricted to authenticated staff roles, and any login attempt to your account triggers an OTP verification step.

Cookie Use We use session cookies to keep you logged in and functional cookies to remember your preferred wallet method — for example, if you regularly deposit via OVO, we surface that option first.

Retention Policy Transaction records linked to DANA, OVO, or GoPay deposits are retained for the period required by our operational and compliance obligations. After that window closes, records are deleted or anonymised.

Your Access Rights You can request a copy of the personal data we hold about you, ask us to correct inaccurate details, or request deletion of your account data. Contact support to start the verification process.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of your personal information, or need to flag a data concern, you can reach our support team through the channels below. We aim to acknowledge privacy-related requests promptly and will confirm the steps needed to verify your identity before releasing or deleting any account data.

Live Chat Open the live chat window from any page on the site. Our support team can log a privacy request directly and escalate it to the right team.

Email Support Send a written privacy request to our support email. Include your registered account email and the nature of your request so we can process it accurately.

Account Help Centre Your account settings page includes a data and privacy section where you can review stored details, update contact information, or submit a deletion request directly.

Common Questions About Your Privacy on wahan303

These are the questions we hear most often about data, account privacy, and your rights as someone who uses our platform. Each answer reflects how we actually operate — not a generic policy template.

We collect your name, email, phone number, and the e-wallet identifier you use — DANA, OVO, or GoPay. Device data and session logs are also captured automatically when you access the site.

Only with the payment processor needed to complete your transfer. We do not share your wallet data with advertisers or unrelated third parties. The transfer reference is used solely for verification and dispute purposes.

Contact our support team via live chat or email with your registered account details. We will verify your identity first, then provide a summary of the data stored against your account.

Yes. You can request deletion through your account settings or via support. Some data may need to be retained for a limited period due to transaction or operational record requirements before full deletion is applied.

We use session and functional cookies — for example, to remember your preferred deposit method. You can manage or disable cookies through your browser settings, though some features may not work correctly if you do.

Retention periods depend on the type of data. Payment references tied to DANA, OVO, or GoPay transfers are held for the period needed to resolve disputes or meet operational obligations, then deleted or anonymised.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How wahan303 Handles Your Personal Information

Security, Cookies, Retention and Account Access

How to Reach Us About Your Privacy

Common Questions About Your Privacy on wahan303

01 What personal data does wahan303 collect when I open an account?

02 Is my GoPay or DANA transaction data shared with anyone?

03 How do I request access to the data wahan303 holds about me?

04 Can I ask wahan303 to delete my personal data?

05 How does wahan303 use cookies, and can I turn them off?

06 How long does wahan303 keep my account and payment records?

Privacy Policy

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