Reference

Terms and Conditions That Govern Your wahan303 Account

These terms set out the rules between you and wahan303 — covering how your account works, how deposits and withdrawals are handled through DANA, OVO, and GoPay, and what both sides are expected to do.

Account Eligibility RulesDANA, OVO & GoPay Deposit TermsWithdrawal Verification StepsAccount Suspension ConditionsJurisdiction & Eligibility Clause
wahan303 Terms and Conditions That Govern Your wahan303 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under these conditions, our support team is the right first step. Reach us through the channels below and include your registered account ID and the specific clause or transaction you want clarified. We log every query so nothing gets lost between contacts.

Live Chat Open the chat widget from any page while logged into your account. Quote your account ID and the terms clause you need clarified so the agent can pull the right record.
Email Support Send a written query to our support address for documented cases — useful when you need a written response about a specific account action or terms interpretation.
Account Help Centre The Help Centre in your account dashboard lists common terms questions with step-by-step answers, covering deposit conditions, withdrawal holds and account status queries.
ACCOUNT SECURITY & POLICY

How We Handle Your Account Under These Terms

These terms are not just legal text — they describe the operating standards we hold ourselves to across every account action. From the moment a deposit lands via OVO to the point a withdrawal clears, each step follows the conditions set out here. Understanding these four areas will give you a clear picture of your rights and our obligations.

Data Retention

We retain account and transaction data for as long as required under applicable law and internal policy. You may request a summary of your stored data by contacting support with your account ID.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, change your password immediately and notify our live chat team so we can flag the account.

Cookie & Session Policy

We use session cookies to keep you logged in and preference cookies to remember your wallet choice — whether that is DANA, OVO, or GoPay. You can manage cookie settings in your browser at any time.

Requesting Changes

To update registered details such as your linked e-wallet or contact number, submit a request through live chat with identity verification. Changes to payment wallets follow a review period for security.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about how our terms work in practice. Each answer reflects the actual conditions applied to your account — not a generic policy summary.

We update these terms when needed and post the revised version here. Continued account use after the update counts as acceptance. We do not send individual notifications for every change, so checking this page periodically is your responsibility.

Accounts opened from regions where access is not permitted under local law may be restricted or closed. Any linked wallet balances — DANA, OVO, or GoPay — are reviewed individually through our support team before a decision is made.

Yes. Contact our support team via live chat or email, include your account ID, and specify that you want a data summary. We process these requests in line with applicable data handling obligations.

Withdrawals may be held for identity verification, wallet ownership confirmation, or security review. The hold period depends on how quickly the required documents or confirmations are provided through the support channel.

The core deposit terms apply to all payment methods. However, DANA, OVO, and GoPay each operate under their own provider policies, which may affect clearing times or transaction limits on their side.

Open a live chat session, quote the specific transaction reference and the clause you believe was misapplied. Our team will log the dispute and respond with a documented review of the account action in question.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.